Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since you've received an item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- To complete your return, we require a receipt or proof of purchase.

- Please do not send your purchase back to the manufacturer.

Refunds:
You are entitled to a refund if your item takes over 70 days to arrive (after the order is placed). Please be aware that shipping times on average are 10-25 days however this varies for each country. If you wish to know the shipping times to your country please email us at thehoodiecostore@gmail.com.

To be eligible for a return you must return-ship your item within 14 days of receiving it.

How to Return an Item:
1. Send us an email at thehoodiecostore@gmail.com
2. Let us know what seems to be the issue with the item
3. We will then give you an address to ship the item to. You are responsible for this shipping cost.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thehoodiecostore@gmail.com.

Exchanges:
We can exchange your item if there is an issue with the sizing or it is faulty/defective. If you need to exchange it for the same item, send us an email at thehoodiecostore@gmail.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.